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Summit Holdings Launches “MSP-as-a-Service” Operating Model to Help MSPs Scale Faster and Increase Recurring Revenue
Labor-first, white-labeled, elastic service delivery model powered by NOCDOC acquisition expands operational capacity for MSPs
WINSTON-SALEM, N.C. – March 17, 2026 – Summit Holdings, an IT services platform company focused on building the future of managed IT services, today announced the launch of MSP-as-a-Service (MSPaaS), a new operating model designed to help managed service providers (MSPs) scale faster, simplify service delivery, and grow recurring revenue without increasing internal operational burden.
The announcement follows Summit Holdings’ recent acquisition of NOCDOC, a U.S.-based provider of 24/7 Network Operations Center (NOC), Security Operations Center (SOC), and Service Desk services with 25 years of experience serving MSPs. Within the MSPaaS model, NOCDOC delivers enterprise-grade operational support, enabling MSPs to immediately expand service capacity and technical knowledge while maintaining full ownership of the customer relationship.
According to OMDIA Research, the global managed services market is projected to exceed $650 billion, yet nearly 30% of MSPs believe their business could shrink in 2026 as operational complexity and security concerns increase.
In line with the research, leading Chief Analyst of Channels, Partnerships & Ecosystems Jay McBain of OMDIA notes tens of thousands of MSPs worldwide are facing structural challenges that limit growth. “MSPs today must deliver faster response times, broader service portfolios, and predictable recurring revenue,” McBain said. “Those that successfully scale operational capacity while earning more recurring revenues and maintaining margins will be best positioned to capture the next phase of growth in the managed services market.”
“Today’s MSPs are being asked to know more, deliver more, and secure more than ever before,” said Juan Fernandez, Co-Founder of Summit Holdings. “At the same time, they are navigating rapid technology change, a persistent talent shortage, and rising service delivery and hardware costs. MSP-as-a-Service was designed to remove those barriers, reenergize MSPs, and accelerate their growth. Our new elastic service model gives MSPs the operational power they need to scale without sacrificing margins, service quality, or control.”
Solving Growth Challenges with an Easy-to-Scale MSP Operating Model
Summit Holdings’ MSPaaS model combines operational capacity with integrated SaaS tooling in a unified per-user delivery framework. The approach simplifies pricing, strengthens margins, and allows MSPs to scale service offerings without hiring additional technical staff or account management.
The platform supports the full managed services lifecycle, including:
- Full Suite of Managed Services 24x7 NOC/SOC/SDX
- Co-selling and go-to-market support
- Pre-sales engineering
- Client onboarding
- White Label Support with SLA Adherence
- Quarterly Business Review (QBR) assistance
Key Capabilities of MSP-as-a-Service
- Operations-first, turnkey service delivery
- ITIL-aligned and CIS-mapped operational frameworks
- 100 percent U.S.-based NOC, SOC, and Service Desk teams
- Fully white-labeled delivery that preserves MSP brand ownership and margins
- Integrated SaaS tooling combined with operational service delivery
- Marketplace integrations for faster onboarding and cross-sell opportunities
By combining operational infrastructure with experienced technical teams, MSPaaS enables channel partners to expand services and expertise while maintaining high standards for customer experience.
“MSPs should not have to build enterprise-grade operations from scratch in order to grow,” Fernandez said. “MSP-as-a-Service gives partners immediate access to proven frameworks, experienced engineers, and mature operational practices designed for scale.”
Built for Operational Confidence, Compliance
The MSPaaS platform is designed to support increasing expectations around cybersecurity, compliance alignment, and operational maturity across the managed services industry.
Services delivered through the platform follow ITIL-aligned and CIS-mapped frameworks, helping MSPs maintain consistent operational standards while meeting evolving customer requirements. MSPs using the platform also benefit from Summit Holdings’ strong position as a World 1st Flexible Service Provider.
All services are delivered through 100 percent U.S.-based technical teams and operate through a fully white-labeled model, allowing MSPs to maintain brand ownership and trusted customer relationships.
The platform also integrates with leading technology marketplaces and partner ecosystems, enabling MSPs to onboard customers faster and expand service offerings.
“What we value most about MSP-as-a-Service is immediate access to experienced technical talent and proven operational processes,” said Chris Cool, CEO, Cool Technology Group in Houston, Texas. “Integrating Summit Holdings’ MSPaaS model into our go-to-market allows our team to focus on strategy, leadership, and customer relationships rather than being consumed by day-to-day operational complexity.”
Designed for the Future of Managed Services
Summit Holdings signals this evolution as part of MSP 5.0, a new phase of the managed services industry where operational infrastructure, automation, and partner ecosystems converge into scalable service platforms.
“When operational friction disappears, MSP leaders can focus on what matters most,” Fernandez said. “Serving customers, innovating services, and growing their business.”
Learn More
MSPs interested in expanding operational capacity and accelerating growth can learn more about the MSP-as-a-Service model and partnership opportunities by contacting us.
About Summit Holdings
Summit Holdings is a managed IT services platform company focused on building the future of Managed IT Services. Through innovative operating models, strategic acquisitions, and partner-first design, Summit Holdings helps MSPs grow faster, operate more efficiently, and remain competitive in an increasingly complex IT landscape.
About NOCDOC
Acquired by Summit Holdings in Q4 2025, NOCDOC is a leading US-based Master Managed IT Service Provider, headquartered in Winston-Salem, North Carolina and operating 24/7/365 on behalf of Managed Service Providers, globally. With more than 25 years of operational experience, NOCDOC delivers enterprise-grade technology services including: Security Operations (SOC), Network Operations (NOC), Service Desk support (SDX), voice and network engineering, project services, and technical account management. NOCDOC enables MSPs to extend their operational capabilities while maintaining service quality, security alignment, and customer trust. Its mission is to protect, detect, support, and evolve the critical technology that powers today’s businesses — allowing MSPs and their clients to focus on growth, innovation, and success.
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